Remit Resources is a member of the Recruitment and Employment Confederation (REC) and adheres to their Code of Professional Practice. Remit Resources Customer Service Policy Statement At Remit Resources we endeavour to provide you with the best possible service at all times. If you would like to make any comments, suggestions, raise a query or make a complaint about the service you have received, please contact us, our contact details are set out below. We will respond to your query within 3 – 5 working days. This policy will be kept up to date, to reflect changes in the nature and size of the business. To ensure this, the policy and its effectiveness will be reviewed annually.

Courtesy

All recruitment consultants will be trained in customer service standards; will exhibit customer friendly service skills; and be knowledgeable, professional and courteous in meeting the needs of our customers.

Communication

We will return all phone calls and emails received from clients and registered candidates and applications in respect of specific vacancies within agreed timescales. Where we are unable to meet this agreement we will inform you of this as soon as possible and agree a new deadline.

Consistency

As part of our commitment to upholding professional standards, we will review our policies annually to ensure that they continue to meet business needs and the Recruitment and Employment Confederation’s Code of Professional Practice; and that they are consistently applied to all our customers.

Complaints

Remit Resources seeks fair, just and prompt solutions when possible to any complaints and appeals. All such issues should be directed to the Managing Director in the first instance, where they will be acknowledged and directed to the attention of the appropriate person. A complaints process is in place for any disputes; copies are available from our offices.

Access to Information

We comply fully with the provisions of the Data Protection Act 1998. Any personal or confidential information held by us about a client or work seeker is fully accessible to that person or body for review or editing by contacting the Managing Director.

Reduce Bureaucracy

Wherever possible, without compromising our legal requirements and professional standards we strive to reduce the burden of unnecessary paperwork.

How to Contact Us:

Remit Resources 48-54 Moorgate London EC2R 6EJ 020 7183 6232

“With a background in recruiting IT staff, Remit was the perfect career choice for me. Remit is small enough to care but big enough to have some great clients to work with. It’s great to be part of a business that has growth plans I can be involved with. No two days are the same but working with likeminded people means it is really rewarding and together we run a hardworking, yet fun environment.”

Chloe, Talent Consultant at Remit

“From a candidate point of view I found Remit to be an extremely honest and knowledgeable Recruiter. They gained a good understanding of my needs and provided a discreet service at all times. They did not waste my time by trying to steer me into roles that were unsuitable, or sending me loads of irrelevant job specifications. They identified that a work environment and culture is just as important as financial gain and put me in touch with an employer that matched my requirements perfectly.”


Simon, Developer Candidate

“I have dealt with numerous recruitment agencies over the years and have always disliked the hard sell, cold calling approach. I much rather deal with agencies that have been recommended or I have personally approached. In my dealings with Remit Resources not once have I felt the need to fend them off as the relationship has always been about me approaching them when I have a need.”


Nick, Head of IT at G15 Social Housing Organisation